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BEGIN:VEVENT
DTSTART:20210427T150000Z
DTEND:20210427T160000Z
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SUMMARY:20/21 - Outstanding Customer Service Workshop with Dale Carnegie
DESCRIPTION:Outstanding Customer Service 1 Hour Webinar \n\nOutstanding service starts with solid relationships\, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints\, ensuring that you deal with the emotional and practical aspects of each customer's issue. While basic telephone courtesy is a must\, the finer points are often missed and can make a big difference.\n\n\n\nIn this interactive\, one-hour webinar\, you will be given a simple yet effective eight-step process for resolving complaints\, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty\, and a useful process for gaining customer referrals without being pushy or aggressive.
X-ALT-DESC;FMTTYPE=text/html:Outstanding Customer Service &ndash\; 1 Hour Webinar
\nOutstanding service starts with solid relationships\, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints\, ensuring that you deal with the emotional and practical aspects of each customer&rsquo\;s issue. While basic telephone courtesy is a must\, the finer points are often missed and can make a big difference.
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\nIn this interactive\, one-hour webinar\, you will be given a simple yet effective eight-step process for resolving complaints\, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty\, and a useful process for gaining customer referrals without being pushy or aggressive.
LOCATION:This is an online event
UID:e.1595.1211
SEQUENCE:3
DTSTAMP:20240328T161234Z
URL:https://members.brandonchamber.ca/events/details/20-21-outstanding-customer-service-workshop-with-dale-carnegie-1211
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