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Event Info

20/21 - Outstanding Customer Service Workshop with Dale Carnegie
Outstanding Customer Service – 1 Hour Webinar
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
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Date and Time
Tuesday Apr 27, 2021
10:00 AM - 11:00 AM CDT
Tuesday, April 27th, 2021
10:00-11:00am
Location
This is an online event
Fees/Admission
Pay What You Can
Website
Contact Information
Events & Program Coordinator
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