Job Summary

In store computer technician to repair retail customer issues. Includes diagnosing hardware and software issues, doing virus removals and optimizations, etc. Also requires customer service, checking customers in and out and helping sell retail products in the store.

Job Description

osition Overview

We are looking for an in-store Computer Technician to join our team. This role is a mix of hands-on technical work, customer service, and retail sales. You will be responsible for diagnosing and repairing customer computers, providing virus and malware removal, offering remote support, and assisting customers in-store with technology purchases and service needs.

This is a customer-facing role suited for someone who is technically capable, organized, and comfortable explaining technology in plain language.

Key Responsibilities

Technical Support & Repairs

• Diagnose and repair desktops and laptops (hardware and software)

• Perform virus, malware, and spyware removal

• Operating system installs and upgrades on Windows and Mac OS

• Data backup, recovery, and migration

• Tune-ups and performance troubleshooting

• Configure new computers and custom-built PCs

• Provide remote support to customers via secure remote access tools

Customer Service

• Check customers in and out at the service counter

• Clearly explain issues, solutions, and pricing to customers

• Provide basic technology advice in a non-technical, friendly way

• Follow up on repair status when needed

• Maintain accurate service notes and documentation

Retail Sales

• Sell laptops, desktops, custom PCs, and towers

• Recommend accessories such as monitors, keyboards, mice, printers, and networking equipment

• Upsell relevant services such as setup, data transfer, protection, and maintenance

• Process sales transactions and service invoices

Required Skills & Qualifications

• Experience with virus and malware removal

• Retail or sales experience

• Comfortable troubleshooting software and hardware issues independently

• Basic networking knowledge (Wi-Fi, routers, printers)

• Ability to communicate clearly with non-technical customers

• Strong organizational skills and attention to detail

• Reliable, punctual, and professional

• Experience building or configuring custom PCs