Job Title: Membership Coordinator
Date: April 2024
Reports to: General Manager

Position Role & Scope
The Brandon Chamber of Commerce is an independent, membership funded, not-for-profit organization that represents Brandon businesses at the grassroots level. The Chamber is dedicated to encouraging growth in the Brandon community by fostering a progressive business environment, favorable to enhancing existing businesses and attracting new ones.

The Brandon Chamber of Commerce is seeking a professional and outgoing individual to join our team. This person will grow our membership base and expand on existing member relationships while promoting membership services and programs. The Membership Coordinator is passionate about people and serving their needs. The position holds a multifaceted duty list and works within a team environment.

Duties & Responsibilities

• Serve as the primary contact for member inquiries, providing exceptional customer service and support.
• Develop and implement strategies to attract new members and retain existing ones, ensuring continuous growth in membership numbers.
• Collaborate with the team to create innovative programs and initiatives that add value to our membership base.
• Organize programs, workshops, and seminars to facilitate connections and foster collaboration among members.
• Maintain accurate membership records and databases, ensuring timely communication and follow-up with members.
• Actively promote Chamber membership benefits and opportunities through various channels, including digital platforms, events, and community outreach.
• Represent the Chamber at external events and functions, promoting our mission and building relationships within the business community.
• Contribute to the development of marketing materials, newsletters, and promotional campaigns to enhance member communication and engagement.
• Assist in the coordination of Chamber events, including logistics, sponsorships, and attendee management.
• Collaborate with internal teams to support broader Chamber initiatives and objectives.

• Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred.
• Previous experience in membership management, customer service, or sales roles is highly desirable.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with diverse stakeholders.
• Proactive and results-oriented mindset, with the ability to work independently and as part of a collaborative team.
• Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite and familiarity with database management systems.
• Genuine interest in business development, community engagement, and supporting local economies.
• Flexibility to attend occasional evening or weekend events as required.
• Drivers license with access to a vehicle

• Competitive salary commensurate with experience
• Comprehensive benefits package including health insurance
• Professional development opportunities
• Collaborative and supportive work environment
• Opportunity to make a meaningful impact on the local business community